We stick to the principle of "quality first, service first, continuous improvement and innovation to meet the customers" for the management and "zero defect, zero complaints" as the quality objective. Different kinds of products are available, and we are pleased to address your inquiries promptly.
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Frequently Asked Questions
What is the average lead time for samples and production?
The average lead time for samples is 3-5 days. Production time after sample approval is typically 2-3 weeks. If specific tooling is required, production tooling takes 10-15 days.
How are the goods standardly packed?
All products are packed with an inner PE bag and an outer carton. Special packing methods can be accommodated upon request.
What payment methods are accepted?
We accept Irrevocable L/C, Cash, PayPal, Credit Card, and T/T transfers. Standard terms are 30% deposit in advance and 70% balance before shipment. Tooling fees require 100% advance payment.
How do you ensure the high quality of your rubber products?
We define material quality using ASTM D2000 standards and exclusively use raw materials certified by RoHS, FDA, REACH, and PAHs. Regular physical property tests are conducted to monitor consistency.
What kind of after-sales service is provided?
We provide full technical support for any usage problems. If a product exhibits quality defects, it is eligible for a full refund.
Do you offer OEM or custom sizing for sealing strips?
Yes, while we have many standard sizes available without MOQ, we also provide full OEM/ODM services for custom sizes and colors with small minimum order requirements.
Haala Parts
